We are a small family-owned business that provides high quality services and customized tour experiences, that stand out from the average tour operator. We believe that even the best locations and activities would be meaningless without outstanding service. Our skilled and motivated team is equipped with the tools and the mindset to naturally deliver on this promise. Within a Custom Tour experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated on every trip.
Turning a vacation day into fond memories for all our guests; providing our clients with “the tour you want, as you want it” by customizing every tour experience, adapting our services to our clients preferences and needs, through a professional team of tour guide experts while looking after and protecting our natural surroundings, in a safe, friendly and efficient way.
The Custom Tour compromises that it will achieve complete satisfaction of our clients, colleagues and suppliers focusing on our company’s philosophy, ensuring a continuous improvement in the quality of our services and financial results whilst protecting the natural surroundings.
The Custom Tour’s guests should experience an authentic reflection of each destination’s energy, culture and history. One that extends from the solitude of a Cenote or a famous white sand beach, to up-tempo urban sounds of the 5th Avenue in Playa del Carmen, one of the most dynamic cities in the Mayan Riviera. See the colors, taste the local food and feel the warming welcome of the Mexican people and our team.
Giving back to our local community is an element of The Custom Tour’s fiber. Because we live, work and enjoy spending time in the Mayan communities, we take social responsibility seriously by supporting local schools, libraries or rural towns. Meeting the locals and connecting with those in need through a wide variety of donations such as school supplies, toys or second hand clothes. Above all else, we demonstrate the utmost respect for the people and local culture of the Mayan communities. Click here to learn more about giving back to the locals.
As a leading travel provider, The Custom Tour is reliant on the destination’s health (reefs, cenotes, mangroves, etc.) to be profitable and is committed to preserving the places our guests enjoy while visiting. Our customized tour activities take place in some of Mexico’s most diverse and picturesque locations, and the company was founded on an enduring connection to the land and communities where we do business. We embrace environmentally sustainable business practices and continue to seek new ways to proactively green our operations and reduce our footprint.