Core Values

  • Honesty & Integrity
  • Fun & Safe Adventure
  • Service Excellence & Efficiency
  • Being the Best in Everything we do
  • Responsibly Traveling and Respect for Nature
  • Exceeding Expectations & Customer Experience

Vision

We are a small family-owned business that provides high quality services and customized tour experiences, that stand out from the average tour operator. We believe that even the best locations and activities would be meaningless without outstanding service. Our skilled and motivated team is equipped with the tools and the mindset to naturally deliver on this promise. Within a Custom Tour experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated on every trip.

Mission

Turning a vacation day into fond memories for all our guests; providing our clients with “the tour you want, as you want it” by customizing every tour experience, adapting our services to our clients preferences and needs, through a professional team of tour guide experts while looking after and protecting our natural surroundings, in a safe, friendly and efficient way.

Quality Focus

The Custom Tour compromises that it will achieve complete satisfaction of our clients, colleagues and suppliers focusing on our company’s philosophy, ensuring a continuous improvement in the quality of our services and financial results whilst protecting the natural surroundings.

Authentically Local

The Custom Tour’s guests should experience an authentic reflection of each destination’s energy, culture and history. One that extends from the solitude of a Cenote or a famous white sand beach, to up-tempo urban sounds of the 5th Avenue in Playa del Carmen, one of the most dynamic cities in the Mayan Riviera. See the colors, taste the local food and feel the warming welcome of the Mexican people and our team.

Social Engagement

Giving back to our local community is an element of The Custom Tour’s fiber. Because we live, work and enjoy spending time in the Mayan communities, we take social responsibility seriously by supporting local schools, libraries or rural towns. Meeting the locals and connecting with those in need through a wide variety of donations such as school supplies, toys or second hand clothes. Above all else, we demonstrate the utmost respect for the people and local culture of the Mayan communities. Click here to learn more about giving back to the locals.

Sustainability

As a leading travel provider, The Custom Tour is reliant on the destination’s health (reefs, cenotes, mangroves, etc.) to be profitable and is committed to preserving the places our guests enjoy while visiting. Our customized tour activities take place in some of Mexico’s most diverse and picturesque locations, and the company was founded on an enduring connection to the land and communities where we do business. We embrace environmentally sustainable business practices and continue to seek new ways to proactively green our operations and reduce our footprint.

WHAT MAKES US DIFFERENT >>>

The Ultimate Tour Experience!

We specialize in private tours, family vacations, romantic getaways, wedding groups or large events. The highlight of your trip!

Explore the amazing Riviera Maya

We offer you the most comfortable tour experiences around Playa del Carmen, Cancun, Tulum & the Riviera.

Worry-free Travel

Our efficient logistics will allow you to enjoy a perfect day, just with the people you love, doing exactly what you want to do, at your own pace and without hassle.

Tailor-made Excursions

VIP services adapted to your personal interests. Allow us to design an unforgettable vacation, creating memories for life!

WHY BOOKING WITH THE CUSTOM TOUR?

Best Value for Money

And your precious vacation time. Let us take care of all the details and enjoy a relaxing tour!

Exceptional Service

Tour Guide support and assistance at all times during your private tour. We’re always there for you!

EASY TO BOOK

Send us your tour inquiry. Secure your spot and get ready for the highlight of your trip!