Meet Our Selected Team

We believe that you deserve a highly qualified guide with passion for nature, history, photography, archaeology, food and culture. We are a service oriented team of friendly experts of the Riviera Maya.

Kat

Favorite food: seafood tacos and tostadas.
Hobbies: traveling, fashion modeling and photography.
Languages: English, Spanish, Estonian and Russian.

Elliott

Favorite food: grilled meat and chicken.
Hobbies: traveling, kite surfing and scuba diving.
Languages: English, Portuguese, Dutch and Spanish.

Claire

Favorite food: cheese fondue and vegetarian dishes.
Hobbies: traveling, music and photography.
Languages: English, French and Spanish.

Juan

Favorite food: seafood and empanadas.
Hobbies: traveling, snorkeling and photography.
Languages: English, Spanish and French.

Tania

Favorite food: ceviche and seafood tacos.
Hobbies: music festivals, traveling and camping.
Languages: English and Spanish.

Patrick

Favorite food: grilled meat and ceviche.
Hobbies: motorcycles, traveling and underwater photography.
Languages: English, Spanish and German.

Giovanni

Favorite food: grilled fish and pizza.
Hobbies: spearfishing, traveling and music.
Languages: English, Italian, Spanish and French.

Juan Carlos

Favorite food: tacos and seafood.
Hobbies: traveling, literature and NFL football.
Languages: English, Spanish and Dutch.

Hi! My name is Rod and I’m a proudly coordinator of a wonderful team of professionals. We take pride in our customer service. We love thinking different: finding solutions “outside the box”. I ask our tour guides to be completely accommodating while gently keeping you on track for the day, so you can enjoy a great and relaxing day where you don’t need to worry about buying tickets, driving, getting there, where to eat, what to do? Like a good friend, your personal tour guide is always there. Play it safe! We focus on exceeding your expectations and your entirely satisfaction is our main goal!

Rod Ratner

Tour Designer & Team Manager

Founder of The Custom Tour

Advantages of touring with us

  • Be with someone you can trust, a local friend.
  • Interact with an insider full of knowledge.
  • Don't waste precious vacation time waiting for other groups or people.
  • Go at your own pace.
  • We are your personal photographers. Get your tour memories for free!
  • Listen to local stories not available on a travel book.
  • Get our full attention and personal service all day.

Our guests have shared more than 400 excellent reviews!

WHAT MAKES US DIFFERENT >>>

The Ultimate Tour Experience!

We specialize in private tours, family vacations, romantic getaways, wedding groups or large events. The highlight of your trip!

Explore the amazing Riviera Maya

We offer you the most comfortable tour experiences around Playa del Carmen, Cancun, Tulum & the Riviera.

Worry-free Travel

Our efficient logistics will allow you to enjoy a perfect day, just with the people you love, doing exactly what you want to do, at your own pace and without hassle.

Tailor-made Excursions

VIP services adapted to your personal interests. Allow us to design an unforgettable vacation, creating memories for life!

WHY BOOKING WITH THE CUSTOM TOUR?

Best Value for Money

And your precious vacation time. Let us take care of all the details and enjoy a relaxing tour!

Exceptional Service

Tour Guide support and assistance at all times during your private tour. We’re always there for you!

EASY TO BOOK

Send us your tour inquiry. Secure your spot and get ready for the highlight of your trip!